Frequently asked questions
Can't find what you need? Message us on WhatsApp and we'll sort it out together.
Shipping
When will my order ship?
Orders within Türkiye are dispatched within 1–3 business days. This is the time until we hand your parcel to the carrier. Delivery time depends on your address and the carrier.
How much is shipping?
Shipping is free in Türkiye on orders of 3,000 TL or more. For other orders the shipping cost is shown at checkout.
Do you ship internationally?
Delivery options and shipping costs for your address are shown at checkout.
Returns and exchanges
How long do I have to return?
You can request a return within 15 days of delivery. Items must be unworn, unwashed and have their original tags attached.
Who pays for return shipping?
We cover the shipping cost of your first return.
Where can I read the full policy?
All the details are on our Return Policy page.
Size and care
How do I choose my size?
Fit and sizing can vary by piece. Send us the product link and your measurements on WhatsApp and we'll help you decide.
How should I care for my pieces?
Fabric and care needs vary by piece. Follow the instructions on the inside label. You can read about our fabrics in the Fabric Guide.
Contact
How can I reach you?
WhatsApp: +90 531 084 28 48
Email: info@wearstorytellers.com
Address: Büyükdere Cad. No: 199/6 Kat: -1, Levent, Istanbul